Cancellation and Refund Policy

General Policy

A workshop seat and corresponding course/batch access are reserved after successful payment. Because this is a scheduled live digital service with limited availability, confirmed purchases are generally non-refundable except in the situations specifically listed below.

Refunds May Be Approved When

• The same participant is charged more than once for the same workshop due to a duplicate transaction.
• Sukhandaan Foundation cancels the workshop and does not provide a suitable replacement or rescheduled session.
• A verified payment succeeds but Sukhandaan Foundation is unable to provide the purchased course, batch or workshop access.
• Another refund is required under applicable Indian consumer law.

Non-Refundable Situations

• Change of mind after purchasing the workshop.
• Failure to attend the scheduled live session.
• Incorrect email, phone number or other information entered by the participant.
• Personal device, app-installation, internet, electricity or network problems.
• Removal from a session due to misconduct or unauthorised sharing of account access.

Failed or Reversed Payments

A failed payment does not create a paid registration. If an amount is debited but Razorpay reports the transaction as failed, the bank or payment provider will normally reverse it according to its processing timeline. Contact us with the payment ID if the amount is not reversed.

How to Request a Refund

Email sukhandaanfoundation@gmail.com with the participant’s name, registered email, WhatsApp number, workshop name, payment date, amount, Razorpay payment ID and reason for the request.

Requests should be raised within seven calendar days of payment or, for access-related issues, before the scheduled workshop begins wherever reasonably possible.

Processing Time

Approved refunds are initiated to the original payment method. After initiation, the bank or payment provider may generally take five to seven working days or longer under its own processing rules.